Summary

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Experience

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Billing Executive
Physicians Revenue Group
Oct 2023 - Present | Lahore, Pakistan

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Customer Support Executive
Webex Enterprises
Feb 2023 - Sep 2023 | Lahore, Pakistan

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Salesforce Apprentice
Metro Cash & Carry Pakistan
Jul 2022 - Sep 2022 | Lahore, Pakistan


Learn floor operations and office work.
Salesforce operations, how sales department works with customer Managers.
Target achievement.
Customer Relationship.

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Internship
Civil Aviation Authority
Dec 2021 - Jan 2022 | Lahore, Pakistan

Visit and learn different sectors of airports and learn how these departments work and their operations like HR, Cargo, Commercial, Atc Pre flight Unit, Commercial etc

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Customer Service Representative
Mindbridge Pvt. Ltd.
Jun 2021 - Dec 2021 | Lahore, Pakistan


Customer Service
Facilities customers and resolve their queries and maintain Customer Satisfaction.

Education

Superior University Lahore
Masters, BCS/BS, Bachelor in Aviation Management‎
Aviation Management
CGPA 3.2/4
2022
The Superior College
Intermediate/A-Level, Intermediate in Computer Science, I.C.S‎
I.C.S
Percentage 60%
2018
The Educators
Non-Matriculation, Matric in Science‎
Science
Completed
2016

Skills

Intermediate Accounts Management
Intermediate Analytical Skills
Intermediate Client Dealing
Intermediate Client Relations Management
Beginner Collaborative Leadership
Beginner Concept of Operations
Intermediate CRM Analysis
Expert Customer Focus
Intermediate Customer Satisfaction Management
Beginner Customer Service Management
Intermediate Customer Service Skills
Expert End to End Sales
Beginner Installation Process
Expert Knowledge of Air Travel
Intermediate Microsoft Applications Office ( Excel, Word, Ppt)
Expert Online Research Knowledge
Expert Persuasion Customer
Intermediate Pressure Handling
Expert Problem Solving
Beginner Quality Control Printing
Beginner Risk Assessment
Beginner Social Media Selling
Beginner Stressful Situations Management
Expert Time Management 
Intermediate Trade Operations
Expert Travel Sales
Intermediate إدارة العمليات الإدارية
Intermediate المهارات المعدنية
Intermediate عمليات خدمة العملاء

Languages

Intermediate English
Expert Urdu
Intermediate Punjabi